Victoria launched Victoria Charles Headpieces in 2014 following a short course with Judy Bentinck. There her love and passion for Millinery was ignited.

Contact Me

Wantz Road, Margaretting CM4 0EP Chelmsford 
Phone: +44 7803 658722
Phone: +44 7803 658722

Privacy Policy

Home  /  Privacy Policy

Who we are

Our website address is: https://victoriacharlesheadpieces.com.

What personal data we collect and why we collect it


An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes,exported

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

Terms and Conditions of Sale


1.1       Buyer               Means the person who buys or agrees to buy the goods from the

Seller as the ‘Customer’.

1.2       Seller                Means Victoria Charles Headpieces whose address appears stated on this website as the ‘Seller’.

1.3       Delivery            The Seller will make delivery of the goods within a reasonable time unless a fixed date for delivery has been confirmed by the Seller in writing. Goods ordered can take up to 4/5 weeks to supply.

1.4       Price                 Means the price for the goods.

2.1       Upon the placing of the order the Buyer will pay a non-refundable deposit equal to

100% of the purchase price as quoted overleaf. Deposits cannot be transferred to other goods and are non-refundable except in the circumstances where the Seller cannot supply the goods ordered.

2.2       The Seller shall not be bound to deliver the goods until the Buyer has paid in full for them.

2.3       Title to the goods shall not pass from the Seller to the Buyer until all payments are cleared.

3.1       Goods will not be exchanged following delivery. Each Hat or Headpiece, unless a sale item, is made to order and therefore non refundable.

3.2       The goods shall be at the Buyer’s risk as from delivery and the Buyer shall be deemed to have accepted goods upon delivery to the Buyer.

3.3       After acceptance the Buyer shall not be entitled to reject the goods except where there is a fault in the goods not identified to the Buyer prior to purchase and such fault had not been rectified by the Seller. Any fault must be logged with the Seller within 7 working days of receipt of goods and returned within 14 days.

3.4       Goods marked ‘Sale’ are sold as seen and subject to any defects existing at the time of sale.

4.1       Goods shall be supplied complying with their description and quality as specified by the Seller, shade variations cannot be avoided on ordered goods. Swatches are used for guidance only and are not intended to be an exact match.

4.2       All goods ordered will vary slightly in design from on the website or marketing material as each Hat and Headpiece is handmade.

4.3       Any alteration to the description, size, quantity, quality or design of the goods that will result in additional costs will be advised to the Buyer.

5.1       The Buyer shall become liable for payment of the full contractual price of the goods upon placing this order.

We would like to take this opportunity to thank you for your custom. We aim to give the best possible service, any comments regarding the level of service you receive would be appreciated. Our staff will be only too happy to explain any of the above terms and conditions.